PayPal Inc. has introduced a new suite of tools aimed at helping businesses adapt to the shift towards artificial intelligence-driven shopping, unveiling agentic commerce services designed to support payments and product discovery across emerging AI platforms.

The company said the launch marks its entry into what it describes as the next stage of digital commerce, built on its global payments network, identity and security systems, and buyer protection framework. PayPal stated that its new offering is intended to provide merchants with the ability to operate in AI-assisted retail environments, as consumers increasingly interact with automated shopping tools and conversational interfaces.

The first phase of the rollout includes agent ready, PayPal’s new agentic payment capability, and store sync, a catalog and order management function that connects merchant product data with AI shopping experiences. Through these services, PayPal said merchants will be able to link inventory, product listings and fulfilment operations to AI-powered discovery and checkout processes.

According to the company, the services are being built with an open-ecosystem approach, allowing compatibility with multiple AI and payments providers. PayPal said the strategy is designed to give merchants a single point of integration while enabling them to reach customers across different AI commerce environments. The company described the move as the first stage in a broader plan to combine its wallet product, risk and compliance tools, identity verification and global payments infrastructure to support “trustworthy AI commerce experiences” for users and merchants.

Agent ready will allow existing PayPal merchants to accept payments across AI interfaces without additional integration work, the company said. This includes browser-automated journeys and conversational AI tools. PayPal noted that the service will also apply its fraud monitoring, dispute resolution and buyer protection services to these transactions.

In parallel, store sync will allow merchants to make product information accessible within leading AI retail channels, while still routing orders through their existing back-end systems. PayPal said the capability will support direct fulfilment and maintain merchant control over customer relationships and brand visibility, even when a transaction originates through an automated agent.

The company outlined key benefits of store sync, which include:

• Fast integration: Access to AI surfaces through connections with partners including Wix, Cymbio, Commerce (BigCommerce & Feedonomics), and Shopware.
• Increased product discovery and conversion: Merchants can appear in AI shopping results, reaching customers with intent-based buying behaviour instead of traditional browsing and cart processes.
• Customer control retained: Merchants will remain the merchant of record and continue to manage customer communication for transactions initiated by AI agents.
• One-to-many access: A single PayPal link can make merchants visible across multiple AI shopping platforms, including Perplexity and PayPal’s own shopping agent currently in testing.

“AI is driving the next wave of innovation in how payments are made and managed,” said Michelle Gill, GM of Small Business and Financial Services at PayPal. “Our agentic commerce services support leading payments protocols and AI platforms, directly connecting PayPal merchants to millions of consumers who are now using agent platforms for their day-to-day shopping needs.”

PayPal said businesses can register for store sync via PayPal.ai, with full enrolment opening shortly. Merchant visibility through Perplexity is expected before the end of the year, while agent ready is scheduled to become available in early 2026.

The company noted that integration availability may vary depending on provider, advising merchants to check details with their ecommerce platform.

The announcement also included forward-looking statements in line with US securities disclosure rules, noting that timelines and features may change. PayPal referenced potential risks and uncertainties, directing investors to filings with the Securities and Exchange Commission, including its most recent annual and quarterly reports.

The company stated that forward-looking statements reflect expectations at the time of release and that it assumes no obligation to update projections if circumstances change.