NETSCOUT SYSTEMS, INC., a prominent provider of performance management, cybersecurity, and DDoS attack protection solutions, has launched its latest suite of Business Edge Observability products. This includes the nGenius Edge Sensor and Remote InfiniStreamNG solutions aimed at delivering comprehensive IT observability for remote locations situated at the digital edge. With the growing significance of mission-critical applications and services at remote sites such as retail stores, manufacturing facilities, banks, utility companies, hospitals, and government offices, the need for proactive and in-depth observability is increasingly crucial in mitigating business risks.
Recent findings from the Uptime Institute highlight the significant financial impacts of outages. According to their research, 16% of participants reported that their latest outage incurred costs surpassing $1 million, while 54% indicated expenses exceeding $100,000. These results underscore the urgency for automating IT operations to ensure local availability of mission-critical applications and data.
Mark Leary, research director of network analytics and automation, at IDC said, “With the rise of edge computing, IoT solutions, front-line interactions, perimeter threats, and hybrid workers, detailed visibility into remote resources, exchanges, and application experiences is more critical than ever. Key functions such as scalable deep packet inspection and synthetic transaction testing provide comprehensive views and valuable control mechanisms for the digital infrastructure, bolstering operational efficiency, worker productivity, customer satisfaction, security posture, and, ultimately, financial performance.”
Ensuring optimal digital experiences at remote sites faces heightened challenges due to the growing complexity of SASE, SD-WAN, SaaS, and UCaaS services. Traditional troubleshooting methods such as application point tools, synthetic-only approaches, user self-diagnosis, and ad hoc techniques are proving ineffective and overly time-consuming. This is particularly problematic given the limited resources typically available to IT teams at these remote locations.
To address these issues, NETSCOUT offers business-edge observability solutions that integrate Adaptive Services Intelligence (ASI) technology with synthetic testing and automatic decryption capabilities. This combination provides extensive visibility into network performance, effectively scaling to meet the needs of essential business edge environments. Solutions like nGenius Edge Sensors and Remote InfiniStreamNGs act as critical tools for remote sites, enabling IT teams to swiftly identify and resolve issues, minimizing downtime, and optimizing performance.
Bruce Kelley, Chief Technology Officer, NETSCOUT said, “Consider the intricacies of hospitals, When electronic patient records, or imaging and radiology applications, are unavailable, the impact extends beyond the downtime cost. Hospital applications are business-critical, supporting patient safety, patient treatment, customer services, and the overall trust of the institution. A service disruption related to performance or security is more than a major business issue as patient care is on the line.”