Enova, a joint venture between Majid Al Futtaim and Veolia and a prominent leader in energy and facilities management services in the region, has introduced its Artificial Intelligence Enova Virtual Assistant (AIEVA). This solution aims to improve the user experience for clients, job hunters, and vendors by addressing inquiries related to Enova.
Powered by Google Gemini, Google’s leading generative AI model, AIEVA is a product of collaboration with Hoplo, an Italian firm focused on AI solutions. This advanced technology gathers information from diverse sources, learns and evolves through user interactions, and smoothly incorporates new data. With support for multiple languages, AIEVA effectively handles queries and delivers accurate answers and recommendations to enhance service delivery.
Enova CEO, Renaud Capris, said, “The launch of AIEVA represents a significant milestone in Enova’s strategic vision to leverage advanced technologies for improved customer satisfaction. This AI-powered virtual assistant aligns with our commitment to innovation, enabling us to deliver high-quality services more effectively. By integrating Google Cloud’s Gemini models, we are positioning Enova at the forefront of technological advancements in energy and facilities management, supporting our goal to drive sustainable and intelligent solutions across the region.”
AIEVA will be included in Enova’s wide range of smart digital solutions for customer services, which includes Hubgrade, Enova virtual operations, the One Enova app, drone inspections, and virtual reality training.
Ziad Jammal, Google Cloud UAE Country Manager, said, “Enova’s innovative use of Google Cloud’s Gemini demonstrates the transformative potential of gen AI in the energy and facilities management sector. AIEVA will not only enhance customer service but also open doors to more efficient, data-driven operations. We’re proud to collaborate with Enova on this exciting journey, pushing the boundaries of what’s possible with AI in the UAE.”
Enova intends to continue the possibilities of integrating generative AI into various projects and industry solutions, to assist in developing new innovations in integrated energy and facilities management. AIEVA has the potential to provide Enova’s analysts with in-depth data on energy consumption trends and the potential outcomes of different energy-saving tactics, facilitating strategic decision-making throughout the sector.
