Turvo, LLC, the provider of a leading collaboration application for supply chains, has announced the appointment of Gabrielle Gorham Hill as Chief Customer Officer (CCO). Hill brings over 20 years of experience in professional services, enterprise software delivery, and customer success, with a strong record of scaling global services organisations and delivering exceptional customer outcomes.
In her new role, Hill will oversee Turvo’s Customer Success, Professional Services, and Support teams. She will focus on enhancing customer engagement, elevating implementation standards, optimising service delivery, and ensuring that every Turvo customer achieves maximum value from the company’s platform.
“Gabrielle is an extraordinary customer leader with deep experience transforming enterprise services organisations and building high-performing global teams,” said Billy Sarracino, CEO of Turvo. “Her ability to anticipate customer needs, drive operational rigour, and foster trust with executives across complex engagements makes her an ideal fit for Turvo as we scale into our next phase of growth.”
Hill joins Turvo from FIS, where she led Global Professional Services for the company’s commercial loan servicing solutions. She guided complex enterprise implementations for major financial institutions and strengthened execution discipline across international teams.
Prior to FIS, Hill was Vice President of Services for the Americas & EMEA at CloudSense, where she enhanced employee engagement, exceeded revenue and margin targets, and improved project predictability through operational optimisation. She also spent 13 years at ION Group (formerly Allegro Development) in progressively senior positions, including Managing Director, Americas, and Chief of Staff to the CEO, where she managed global software implementations, enterprise initiatives, and advised both internal and customer executives. Earlier in her career, she held leadership roles at Hyphen Solutions and Allegro Development, gaining expertise in natural gas marketing, logistics, complex implementations, and customer lifecycle management.
“Turvo is solving some of the toughest challenges in the supply chain with its next-generation TMS, unmatched visibility, and real-time collaboration,” said Hill. “I’m excited to join a company that is redefining how brokers, shippers, carriers and their customers work together. I look forward to empowering our teams and partners to deliver extraordinary customer value at scale.”
Hill holds a BBA in Logistics & Supply Chain Management from the University of North Texas and a Certification in Negotiation Mastery from Harvard Business School Online. She is also an active member of the Energy Society of Texas and 100 Women of Lake Highlands.
