Salesforce, recognized as the top AI-driven CRM platform, and Workday, Inc., a premier provider of solutions for managing organizational finances and human resources, have unveiled their plans to develop a new AI-powered employee service agent. This innovative tool aims to automate routine tasks, deliver tailored support, and provide data-driven insights to enhance employee efficiency and productivity.
Salesforce’s latest Agentforce Platform, combined with Einstein AI, and integrated with Workday and Workday AI, offers a powerful solution for managing employee services. This advanced AI-driven agent leverages data from Salesforce CRM and Workday’s financial and HR systems to support a variety of employee service functions. By utilizing this shared, reliable data foundation, the AI agent can interact with employees naturally, conversationally, enhancing tasks such as onboarding, benefits administration, career development, and more. This seamless integration aims to streamline processes and improve both employee and customer experiences across the organization.
In complex situations, the AI-powered service agent will effortlessly hand over the case to the appropriate human expert, ensuring that all previous interactions and context are preserved for a seamless transition. This collaborative approach between humans and AI is designed to enhance productivity, efficiency, and overall employee experience. Achieving this level of integration and smooth hand-offs requires deep integration of data, AI models, and applications.
Marc Benioff, Chair and CEO of Salesforce said, “The AI opportunity for every company lies in augmenting their employees and delivering incredible customer experiences. That’s why we’re so excited about our new Agentforce platform which enables humans and AI to drive customer success together, and this new partnership with Workday, to jointly build an employee service agent. Together we’ll help businesses create amazing experiences powered by generative and autonomous AI, so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently.”
Carl Eschenbach CEO of Workday said, “Employees, customers, and financials are the three most fundamental elements of any business. By integrating our platforms, datasets, and powerful AI capabilities, Salesforce and Workday are empowering our customers to deliver unmatched AI-powered employee experiences that ultimately lead to happier customers and drive unprecedented business value.”
This new strategic alliance will unite the two leading cloud platforms in the business world, aiming to revolutionize work processes and enhance employee experiences through the power of generative AI.