Vodafone Business, in collaboration with RingCentral, is gearing up to introduce its cloud-based Unified Communications-as-a-Service (UCaaS) platform across more than 30 countries by early 2025. This initiative begins with a rollout in 20 countries and aims to offer a comprehensive communication solution combining voice calls, video conferencing, and instant messaging.
The business unit will also begin offering RingCentral’s Contact Centre-as-a-Service (CCaaS), RingCX, starting in the UK. This addition will significantly enhance Vodafone Business’s unified communications portfolio, making it easier for multinational companies to connect new locations and employees seamlessly while supporting hybrid working models globally.
Marika Auramo, Chief Executive Officer at Vodafone Business, emphasized the benefits of the new offerings: “Our expanding portfolio of unified communications services is ideal for customers looking to expand geographically whilst maintaining agile and sustainable hybrid working models. By switching to the cloud from rigid fixed systems, customers can add services when required, paying only for what they need. We estimate this will save many of them up to 30% in operating costs by reducing administrative costs and IT operational expenses whilst boosting productivity and collaboration.”
The UCaaS platform from Vodafone Business is designed to replace traditional switchboards, cables, and IT systems with a secure, scalable cloud-based solution. Customers will be able to customize their communication needs through a single user interface that supports messaging, video meetings, file sharing, and virtual phone systems. This system allows employees to be set up quickly, granting access to a consistent set of services whether they are in the office, working remotely, or in the field.
Homayoun Razavi, EVP, Chief Business Development Officer at RingCentral, shared his enthusiasm for the new contact centre solution: “With Vodafone Business Contact Centre with RingCentral, we’re empowering businesses with an all-inclusive contact centre solution that is simple to deploy, easy to use and manage, and comes with robust AI capabilities. Our comprehensive feature set ensures businesses can meet their customers wherever they are in their journey, while also driving operational efficiency to best position their business for success in today’s digital-first world.”
The Contact Centre-as-a-Service (CCaaS) platform will enable companies to establish and operate contact centres more efficiently, equipped with AI features such as call summaries, transcripts, automated scorecards, and conversational insights. This service will initially launch in the UK, followed by Germany, and then expand to other markets.
Vodafone Business highlights that this new platform offers one of the largest global UCaaS footprints and will work with customers to extend coverage to additional countries if needed. The integrated solution is expected to provide significant operational savings and enhance collaboration and productivity for businesses worldwide.