A new staff Zone has officially opened at the Emirates Group Headquarters in Dubai, as the airline continues to hire for its elite cabin staff. The Crew Zone is a modern, open-plan area that is exclusively for crew members. It is open round-the-clock and offers seamless services, including tech zones and support, educational workshops, a beauty and wellness center, an interactive lounge area, and numerous other support services tailored to cabin crew.
At an investment of AED 3 million, the creative and pioneering crew engagement area was developed over nine months with the goal of giving Emirates’ crew a friendly space to relax and rejuvenate with coworkers, gather documents and devices, attend workshops on professional and personal topics, get advice from stakeholders and colleagues, or grab coffee and a snack while finishing in-flight reports.
The large space, which is on the ground floor of the Emirates Group Headquarters in Dubai, has seven distinct zones and services and can hold up to 200 crew members at once. The designated area encourages professional development for valued crew members and seeks to support a feeling of community between the crew and other departments, highlighting Emirates’ dedication to employee welfare and development.
About Emirates Crew Zone
Emirates Crew Engagement Zone: This multipurpose, open-plan space is devoted to introducing Emirates’ latest projects, product introductions, in-person seminars, and training to the crew. Crew members can use their phones to make reservations for scheduled events, which are shown on interactive screens and real-time calendars. From health and fitness courses to new menu releases and service standards, cabin crew members are empowered to take control of their own learning journeys. In addition, this area serves as a gathering place for workshops on subjects including safety, security, and medical training as well as excursions and trips to other Emirates facilities like Emirates Flight Catering and Bustanica.
Emirates One Device Hub: This area provides cabin crew with a smooth technology experience and is manned round-the-clock to answer inquiries regarding Emirates’ One Device initiative. The One Device program, which uses Apple products and is committed to streamlining work processes through innovation, provides Emirates Cabin Crew with an iPhone or iPad Air loaded with exclusive Emirates apps to enhance the crew experience overall and improve passenger service onboard. Employees can assist crew with device setup and troubleshooting at the One Device hub.
Emirates Crew Lounge – This is a space created to provide relaxation, featuring comfortable lounge seats and tables.
Emirates Facilities Distribution Service – This is a one-stop destination for dropping off and collecting documents like visas and regulatory documents, and also picking up new devices.
Emirates Crew Computer Zone: This area is equipped with brand-new monitors, fast internet, and cozy, private workstations designed to meet the crew’s digital demands, from completing assignments to scheduling individual flights and printing papers.
Emirates Crew Connect Services: In this section, Emirates offers cabin crew operational support and customer-focused service. The crew community can ask questions and make requests in person, over the phone, or by email because the team is open round-the-clock.
Emirates Beauty Hub: Located in the new Crew Zone, the Emirates Beauty Hub was introduced in 2023. Open five days a week, it provides an immersive experience with an in-house team of consultants and products for sale. Cabin crew can schedule individualized appointments to learn about skincare, haircare, nutrition, fitness, and makeup application, or they can attend the free masterclass series and group events.
